Privacy Policy for Glowworm Green

At Glowworm Green, we are committed to protecting the privacy and security of your personal data. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our online platform, engage with our services, or interact with us in any way.

1. Information We Collect

We collect various types of information in connection with the services we provide, which include floral arrangements, bespoke bouquet design, plant sales, terrarium workshops, event decoration, flower subscription services, delivery services, and corporate floral services.

• Personal Identification Information: This includes information such as your name, email address, phone number, and delivery address. We collect this when you place an order, subscribe to our newsletter, register for a workshop, or contact us.
• Payment Information: When you make a purchase, we collect necessary payment details, though sensitive payment gateway information (like full credit card numbers) is processed directly by secure third-party payment processors and is not stored by us.
• Order Details: Information related to your purchases, preferences for floral arrangements, special occasions, and recipient details for deliveries.
• Communication Data: Records of your communications with us, including emails, chat messages, and phone calls.
• Technical and Usage Data: Information about how you access and use our online platform, such as your IP address, browser type, operating system, referring URLs, and pages viewed. This is collected through cookies and similar tracking technologies.

2. How We Use Your Information

We use the information we collect for various purposes, primarily to provide and improve our services to you.

• To Process Orders and Provide Services: Fulfilling your floral arrangement requests, managing plant sales, facilitating workshop bookings, coordinating event decorations, and delivering flower subscriptions.
• To Communicate with You: Sending order confirmations, delivery updates, customer service responses, and information about our products and services that may be of interest to you, based on your consent or legitimate interest.
• To Improve Our Services: Analyzing usage patterns and customer feedback to enhance our product offerings, website functionality, and overall customer experience.
• For Marketing and Promotional Purposes: With your consent, sending you newsletters, promotional offers, and updates on new products or workshops. You can opt-out of these communications at any time.
• To Ensure Security and Prevent Fraud: Protecting our online platform, detecting and preventing fraudulent activities, and ensuring the security of your data.
• To Comply with Legal Obligations: Adhering to applicable laws, regulations, and legal processes.

3. Sharing Your Information

We do not sell your personal data. We may share selected information with trusted third parties under specific circumstances:

• Service Providers: We employ third-party companies and individuals to facilitate our services (e.g., delivery partners, payment processors, website hosting). These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as part of the business assets. We will notify you before your personal data is transferred and becomes subject to a different privacy policy.

4. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

5. Your Data Protection Rights

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal data:

• The Right to Access: You have the right to request copies of your personal data.
• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The Right to Withdraw Consent: If we are relying on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the contact details provided below.

6. Security of Your Data

The security of your data is important to us. We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

7. Third-Party Websites

Our online platform may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Glowworm Green

83B Havelock Road,

Unit #01-22,

Singapore, Central Region,

169641,

Singapore