Terms and Conditions for Glowworm Green

Welcome to Glowworm Green. These Terms and Conditions govern your use of our website and the services offered by Glowworm Green, including floral arrangements, bespoke bouquet design, plant sales, terrarium workshops, event decoration, flower subscription services, delivery services, and corporate floral services.

By accessing or using our online platform, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully. If you do not agree with any part of these terms, you must not use our services.

1. Services Overview

• Glowworm Green offers a variety of floral products and services, including but not limited to:
  • Floral arrangements for all occasions
  • Bespoke bouquet design
  • Plant sales
  • Terrarium workshops
  • Event decoration
  • Flower subscription services
  • Delivery services
  • Corporate floral services
• Service availability may vary and is subject to change without prior notice.

2. Orders and Payment

• All orders placed through our site are subject to acceptance and availability.
• Prices for our products and services are listed on our online platform and are subject to change. All prices are in the local currency unless explicitly stated otherwise.
• Full payment is required at the time of placing an order. We accept various payment methods as indicated on our site.
• In the event of an item being out of stock or unavailable, we reserve the right to substitute with an item of equal or greater value and similar style, or offer a refund for the unavailable item.

3. Delivery Services

• We aim to deliver orders within the specified delivery window; however, delivery times are estimates and cannot be guaranteed.
• It is the customer's responsibility to provide accurate delivery information. We are not responsible for delays or non-delivery resulting from incorrect or incomplete addresses.
• If the recipient is not available at the time of delivery, we will attempt to leave the order in a safe location or with a neighbor, or arrange for redelivery. Additional charges may apply for redelivery.

4. Workshops and Events

• Bookings for workshops and events are confirmed upon full payment.
• Cancellation policies for workshops and events will be specified at the time of booking and may vary. Please review these policies before confirming your reservation.
• Glowworm Green reserves the right to cancel or reschedule workshops or events due to unforeseen circumstances. In such cases, participants will be offered an alternative date or a full refund.

5. Returns and Refunds

• Due to the perishable nature of our products, all sales of fresh flowers and plants are generally final.
• If you are not satisfied with your order due to quality issues, please contact us within 24 hours of receipt with photographic evidence. We will assess each case individually and may offer a replacement or store credit at our discretion.
• Merchandise items (e.g., vases, tools) may be returned within 7 days of purchase in their original condition for a refund or exchange, provided proof of purchase is presented.

6. Intellectual Property

All content on this website, including text, graphics, logos, images, and creative designs, is the property of Glowworm Green or its content suppliers and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works from any content without our express written permission.

7. Limitation of Liability

Glowworm Green shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your access to or use of our services, including but not limited to loss of data or profit. Our total liability to you for any and all claims shall not exceed the amount paid by you for the specific product or service in question.

8. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Singapore. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Singapore.

9. Changes to Terms

We reserve the right to modify or replace these Terms and Conditions at any time. Any changes will be posted on this page. Your continued use of our services after any such changes constitutes your acceptance of the new Terms and Conditions.

10. Contact Information

If you have any questions about these Terms and Conditions, please contact us: